FAQ

Q1: Are SimpleGlow jewelry products hypoallergenic?

A: Most of our minimalist earrings, necklaces, bracelets and rings are made of skin-friendly materials, which are lightweight and suitable for daily wear. They are friendly to sensitive skin and can effectively reduce skin irritation.

Q2: How long will my order be shipped?

A: We arrange shipment within 1–3 working days after payment confirmation. Holidays and peak order periods will be delayed appropriately.

Q3: Can I modify or cancel my order after payment?

A: You can contact customer service to modify order information or cancel the order before shipment. Once the order is shipped, modification and cancellation are not supported.

Q4: What should I do if the received product is damaged or wrong?

A: Please take photos of the damaged product, wrong item or package proof within 48 hours after receiving the goods, and contact our official email. We will verify and provide free re-delivery or full refund service.

Q5: How long can I get my refund after returning goods?

A: After we receive and verify the returned products, the refund will be processed within 3–7 working days. The specific arrival time depends on your payment channel.

Q6: Do you provide gift packaging service?

A: Yes. All SimpleGlow products are equipped with official minimalist brand packaging, which is very suitable for daily use and gift giving.

Q7: How to maintain my jewelry?

A: Please avoid long-term contact with water, sweat, cosmetics and chemical detergents. Store the jewelry in a dry and clean box when not in use to keep the metallic luster.

Q8: Do you support international delivery?

A: Yes, we support global shipping. International orders may generate local tariffs, which shall be borne by the customer.